These Terms and Conditions govern the supply and installation of window films (hereinafter “Services”) by TS Window Films Ltd, a company registered in England and Wales under company number 12602743, with its registered office at 3 Yarrow Close, Crowborough, East Sussex, England, TN6 2GP (hereinafter “the Company,” “we,” “us” or “our”).

By using our Services or engaging in any form of transaction with us, you (hereinafter “the Customer,” “you,” or “your”) accept and agree to be legally bound by these Terms and Conditions (hereinafter the “Terms”). If you do not agree with these Terms, you must not use our Services.

Table of Contents

Definitions
Scope of Services
Quotation and Pricing
Booking and Payment Terms
Rescheduling and Cancellations
Customer’s Responsibility
Warranty and Maintenance
Disclaimer and Limitation of Liability
Governing Law and Jurisdiction
Amendments

1. Definitions

In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

“Booking”	refers to a confirmed agreement between the Customer and the Company, incorporating these Terms and any additional terms specified in the Quotation. A Booking comes into existence upon the Customer’s acceptance of the Quotation.
“Customer,” “you,” and “your”	means any individual or legal entity who makes a Booking for the Services.
“Deposit”	shall refer to an advance payment made by the Customer to the Company, with the primary purpose of making the Booking for the Services. The Deposit amount will be calculated as a percentage of the total cost of the Services, as detailed in the Quotation. The payment of the Deposit by the Customer is deemed to confirm the Customer’s commitment to proceed with the Service as detailed and described in the Quotation.
“Internal Films”	refers to window films that are designed and applied to the interior glass surfaces.
“External Films”	refers to window films that are designed and applied to the exterior glass surfaces.
“Parties”	refers collectively to the Company and the Customer.
“Product”	means any External or Internal Film supplied by the Company.
“Quotation”	shall refer to a formal written offer or proposal that is prepared and presented by the Company in response to a specific request from the Customer for Services. The Quotation will contain a detailed description of the Product(s) to be supplied, including but not limited to the type, quantity, quality, and any other specifications of the Product(s) as may be relevant. The Quotation will also set out the installation fee for the Product(s), as well as any additional charges, costs, fees, or expenses that may be payable by the Customer in relation to the Services. The Quotation does not constitute a binding contract but serves only as a basis for the formation of a contract upon acceptance by the Customer.

2. Scope of Services

1. The Company provides a range of Services including but are not limited to:
- 1.1. Initial consultation to understand the Customer’s requirements.
- 1.2. Conducting a site survey to measure and evaluate the areas where the Product will be installed.
- 1.3. Presenting various Product options to the Customer based on initial consultation.
- 1.4. Providing a no-obligation Quotation.

2. If the Customer accepts the Quotation, the Scope of Services includes:
- 2.1. Installing your selected Product to the glass surfaces in accordance with industry standards and manufacturer’s guidelines.
- 2.2. Conducting a final inspection with the Customer to address any immediate concerns or adjustments needed.
- 2.3. The Company will assist the Customer in claiming any manufacturer’s warranties for the Products supplied.

3. Product Specifications

The Products supplied and installed by the Company are aftermarket items designed to be installed on existing glass surfaces. Customers acknowledge that these aftermarket Products are intended to enhance or modify existing glass surfaces. While the Company takes great care to ensure high-quality results, variations may occur due to the aftermarket nature of the Products. The Customer’s decision to proceed with the Service, including Product selection, is entirely at the Customer’s risk.

4. Exclusions
- 4.1. The Scope of the Services explicitly excludes any changes or modifications to the Customer’s property or glass structures necessary to accommodate the installation of the Product. Additionally, the Company is not responsible for ongoing cleaning or maintenance of the Product after installation.

5. Changes to Scope
- 5.1. Any changes to the Scope of Services, including modifications or additions requested by the Customer after the Quotation has been accepted, may result in additional charges. Such changes must be agreed upon in writing by both Parties.

3. Quotation and Pricing

1. All Quotations provided by the Company are prepared based on the information supplied by the Customer and the specific Product selected by the Customer. It is the Customer’s responsibility to ensure that the information provided is accurate and complete. Any discrepancies or changes in the information or Product selection may result in adjustments to the Quotation.
2. The total cost specified in the Quotation includes:
- 2.1. The cost of the Product.
- 2.2. The fee for installing the Product.
- 2.3. Any extra costs, such as taxes, specified in the Quotation.

3. Quotations issued by the Company are valid for 30 calendar days from the date of issuance unless explicitly stated otherwise. After the expiration of these 30 days, the Quotation will automatically become void, and the Customer will no longer be able to accept it to create a Booking. Should the Customer wish to proceed after the Quotation has expired, they must request a new Quotation from the Company.
4. The Company reserves the right to correct any errors or omissions in the Quotation, including pricing, at any time, even after the Customer has accepted the original Quotation containing the error or omission. Upon discovering any such error or omission, the Company will promptly notify the Customer and issue an updated Quotation or invoice, as applicable. The Customer will have the opportunity to review and accept the revised Quotation or invoice before proceeding with the Service.

5. All amounts specified in the Quotation are in Pound Sterling.

4. Booking and Payment Terms

1. Booking
- 1.1. External Films:

To make a Booking for the supply and installation of External Films, the Customer must pay a non-refundable deposit of 20% of the total amount specified in the Quotation. The deposit will be credited towards the total cost of the Services. The deposit is non-refundable, except in the event that the Company cancels the Booking. In such cases, the deposit will be refunded in full.

1.2. Internal Films:

A Customer can make a Booking for the supply and installation of Internal Films by accepting the Company’s Quotation in writing via email. No deposit is required for the supply of these Services, and the full amount specified in the Quotation must be paid upon completion of the Service.

Please note that upon receipt of the deposit (if applicable) or written acceptance of the Quotation, the Company will send the Booking confirmation via email to the Customer. This Booking confirmation will include the scheduled date and time for the Service, as mutually agreed upon by the Parties. The Booking is not confirmed until the Customer receives this written confirmation from the Company.

2. Changes to Booking
- 2.1. Any modifications or additions requested by the Customer after a Booking has been confirmed may result in additional costs. These costs will be outlined in a revised Quotation or an amendment to the original Quotation. The Customer must accept the revised Quotation before the updated Booking can proceed. Failure to accept the revised terms may result in delays or the inability to complete the requested modifications or additions.

2.2. If the Customer wishes to change the scheduled date or time for the delivery of the Service, the Customer must request such changes in writing by email. The Company will confirm whether the requested changes are feasible and provide a revised Booking confirmation. Any changes to the date and time of the Booking, as agreed upon by both Parties, will not affect the overall validity or enforceability of these Terms.

3. Billing and Payment Terms
- 3.1. Invoices
  - 3.1.1. The Company will issue an invoice for the deposit (if applicable) and the total amount due and payable by the Customer for the Service.
  - 3.1.2. The Customer must follow the payment instructions in the invoice to ensure proper payment processing.

3.2. Payment
- 3.2.1. External Film Booking

The balance of the total amount specified in the Quotation, minus the Deposit paid by the Customer, will become due and payable immediately upon completion of the Service.

3.2.2. Internal Film Booking

The Customer agrees to pay the total amount due as detailed in the Quotation immediately upon completion of the Service.

3.2.3. Late Payment

If the Customer fails to remit any payment due to the Company by the stipulated due date, the Customer shall, without prejudice to any other rights or remedies available to the Company under these Terms, be liable to pay interest on the outstanding amount. This interest shall be calculated at an annual rate of 8% above the prevailing base rate of the Bank of England, accruing daily from the due date until the actual payment of the overdue amount, both dates inclusive. The Customer shall pay the accrued interest in conjunction with the overdue amount.

The Customer will also be liable for any costs incurred by the Company in collecting overdue payments, including but not limited to legal fees and collection agency charges.

5. Rescheduling and Cancellations

1. Rescheduling by the Customer
- 1.1. The Customer may request to reschedule a Booking by providing written notice via email to the Company at least 24 hours before the scheduled date for the Service. The Company will work with the Customer to mutually agree upon a new date and time for the Service. The agreed-upon rescheduled date and time will be confirmed in writing via email.

2. Rescheduling by the Company
- 2.1. The Company reserves the right to reschedule a Booking due to weather conditions and other valid reasons. The Company will notify the Customer as soon as possible and work with the Customer to mutually agree upon a new date and time for the Service. The agreed-upon rescheduled date and time will be confirmed in writing via email.

3. Cancellation by the Customer
- 3.1. The Customer may cancel a Booking by providing a written notice via email to the Company. The Customer is requested to send in their cancellation request at least 24 hours prior to the scheduled date of the Service. If the Customer cancels the Booking with less than 24 hours’ notice, the Company reserves the right to charge a cancellation fee.

3.2. For Bookings involving External Films where a deposit has been paid, the deposit will be forfeited in the event of cancellation by the Customer.
4. Cancellation by the Company
- 4.1. The Company reserves the right to cancel a Booking at any time without incurring any liability. In such cases, the Company will notify the Customer as soon as possible.

4.2. If the Company cancels the Booking, any deposit paid by the Customer for External Films will be refunded in full.
5. Rescheduling or cancellation by either party shall not affect the overall validity or enforceability of these Terms. The Customer and the Company will remain bound by all the Terms and Conditions that were in effect at the time of the Booking, except for the changes made due to the cancellation or rescheduling.

6. Customer’s Responsibility

1. The Customer is responsible for providing accurate and complete information to the Company regarding their property, the condition of their windows, and any specific requirements or concerns related to the Services. Any inaccuracies or omissions may affect the outcome of the Services, and the Company shall not be liable for any issues arising from such inaccuracies.
2. The Customer must ensure that the installation area is accessible, clean, and free from obstacles that could impede the installation process. This includes moving furniture, curtains, or other items that may obstruct access to the windows. The Company is not responsible for any delays or additional costs incurred due to the Customer’s failure to prepare the area adequately.
3. The Customer must ensure that the installation of the Product complies with all relevant building codes and regulations. The Company is not responsible for verifying compliance with such laws and will not be liable for any penalties, fines, or required modifications that arise due to non-compliance.
4. The Customer is responsible for the ongoing care and maintenance of the Product following installation. The Company will provide general guidelines for maintenance, but the Customer must follow these instructions to ensure the longevity and performance of the Product. Failure to adhere to these guidelines may void any manufacturer’s warranty.
5. The Customer must ensure that the Company’s installation team has adequate access to the property at the agreed-upon date and time. This includes providing necessary security codes, keys, or other means of entry.
6. The Customer or their authorized representative should be present during the installation to supervise and approve the work being performed. Any concerns or issues should be raised immediately during the installation process. Failure to do so may limit the Customer’s ability to request rectifications after the completion of the Service.
7. The Customer is responsible for ensuring that pets, children, or other individuals who might interfere with the installation process are kept away from the work area during the installation.
8. The Customer agrees to fulfil all payment obligations as specified in the Quotation and these Terms and Conditions. This includes timely payment of any deposit required and the balance due upon completion of the Services.
9. The Customer should verify that their property insurance covers any potential risks associated with the installation of the Product, including glass breakage. The Company is not responsible for any insurance claims related to the Services provided.

7. Warranty and Maintenance

1. The Products supplied and installed by the Company are covered by a manufacturer’s warranty, which varies depending on the type of Product. Internal window films are typically covered for a period of 10 years, while external window films may have varying warranty periods ranging from 3 to 7 years, as specified in the Quotation. The manufacturer’s warranty covers defects in materials and workmanship of the Product under normal use and conditions. The warranty does not cover damage resulting from improper maintenance, misuse, or external factors such as accidents, natural disasters, or unauthorized modifications to the Product. In the event of a defect covered by the manufacturer’s warranty, the Customer must notify the Company in writing within the warranty period. The Company will assist the Customer in submitting a warranty claim to the manufacturer and will coordinate the replacement or repair of the defective Product as directed by the manufacturer. The Customer acknowledges that the final decision on warranty claims rests with the manufacturer, and the Company is not liable for any decisions made by the manufacturer.
2. If the Customer identifies any defects specifically related to the workmanship, the Customer must notify the Company in writing. Upon receiving such notification, the Company will inspect the issue. If the defect is determined to be a result of poor workmanship, the Company will correct the issue at no additional cost to the Customer. However, it is important to note that the Company will not be responsible for addressing any aesthetic imperfections, such as minor bubbles or dust particles, that do not affect the overall performance of the Product, particularly in external installations. Furthermore, any issues related to glass breakage or glazing damage are not considered defects in workmanship and are not covered by this rectification obligation. The Company does not provide any warranty against glass breakage or glazing damage that may occur during or after the installation of the Product. The Customer acknowledges that various factors beyond the Company’s control, including but not limited to the condition of the glass, strength of the glazing, environmental conditions, and subsequent usage, may result in damage or breakage. By proceeding with the installation, the Customer accepts the risk of potential glass breakage or glazing damage and agrees that the Company shall not be held liable for any such occurrences.

3. The Customer is responsible for the proper care and maintenance of the Product following installation. The Company will provide general maintenance guidelines, which may include instructions on cleaning methods, recommended cleaning products, and precautions to avoid damage to the film. Failure to follow the recommended maintenance practices may result in damage to the Product and could void any applicable warranties. The Company is not responsible for any issues arising from improper care or maintenance by the Customer.

8. Disclaimer and Limitation of Liability

1. While the Company takes the utmost care to ensure the best results during installation, the Customer acknowledges and accepts that small amounts of dirt or dust may occasionally become trapped under the film, particularly in less controlled environments such as outdoors. The Company cannot guarantee a completely dust-free installation environment. As such, minor visual imperfections caused by environmental factors will not constitute grounds for a refund or compensation.
2. The Company’s liability is limited to the repair or replacement of the Product itself as covered by the manufacturer’s warranty. The Company does not accept responsibility for any consequential or incidental damages, including but not limited to damage to windows or other property.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

The Company reserves the right to amend these Terms at any time. Any changes will be published on our website prior to taking effect.